Information Leaflets

We will not tolerate hate crime or harassment

We will not tolerate hate crime or harassment

April 2013

Hate Crime or harassment is any crime committed against a person or property that the victim (or any other person) believes is motivated by the offender’s hatred towards that person.

Want to take in a lodger?

Want to take in a lodger?

January 2013

If you are thinking of taking in a lodger, please read our guidance leaflet

A guide to claiming compensation from us

A guide to claiming compensation from us

August 2012

A guide to claiming compensation from us

A guide to making a complaint against us

A guide to making a complaint against us

July 2011

A guide to making a complaint against us

How we help residents who experience domestic violence

How we help residents who experience domestic violence

July 2011

How we help residents who experience domestic violence

A guide to how we value diversity and promote equal opportunities

A guide to how we value diversity and promote equal opportunities

July 2011

A guide to how we value diversity and promote equal opportunities

A guide to avoiding rent arrears

A guide to avoiding rent arrears

July 2011

A guide to avoiding rent arrears

A guide to setting up a residents’ association

A guide to setting up a residents’ association

July 2011

Setting up a residents’ association

A guide to tackling anti-social behaviour – our commitment to you

A guide to tackling anti-social behaviour – our commitment to you

July 2011

Tackling anti-social behaviour – our commitment to you

A guide to tenancy support services

A guide to tenancy support services

July 2011

Tenancy support services

A guide to how your rent is set

A guide to how your rent is set

July 2011

A guide to how your rent is set

A guide to moving out of your home

A guide to moving out of your home

July 2011

A guide to moving out of your home

A guide to pest control

A guide to pest control

July 2011

A guide to pest control

A guide to repairs in your home

A guide to repairs in your home

July 2011

A guide to repairs in your home

A guide to sheltered housing

A guide to sheltered housing

July 2011

A guide to sheltered housing

A guide to transferring to another Mosscare property

A guide to transferring to another Mosscare property

July 2011

A guide to transferring to another Mosscare property

A guide to where and how you can pay your rent

A guide to where and how you can pay your rent

July 2011

A guide to where and how you can pay your rent

A guide to getting equipment and adaptations in your home

A guide to getting equipment and adaptations in your home

July 2011

A guide to getting equipment and adaptations in your home

A guide to applying for a home

A guide to applying for a home

July 2011

A guide to applying for a home

A guide to telling us what you think about the services we provide

A guide to telling us what you think about the services we provide

July 2011

A guide to telling us what you think about the services we provide

A guide to exchanging your home with another tenant

A guide to exchanging your home with another tenant

July 2011

A guide to exchanging your home with another tenant

A guide to how we deal with racial harassment

A guide to how we deal with racial harassment

July 2011

A guide to how we deal with racial harassment

A guide to how you can buy or part-buy a home

A guide to how you can buy or part-buy a home

July 2011

A guide to how you can buy or part-buy a home

A guide to what you can expect as a new tenant – Starter Tenancies

A guide to what you can expect as a new tenant – Starter Tenancies

A guide to what you can expect as a new tenant – Starter Tenancies