URGENCY

TYPE OF REPAIR

RESPONSE TIME

Extreme Emergency

A very serious health and safety hazard, things like a major burst or a complete power failure.

3 Hours

Emergency

Repairs which would cause severe discomfort, disruption or something which would cause damage to the building and your furnishings. For example, partial loss of services.

24 Hours

Urgent

Repairs which affect your comfort and convenience and/or contribute towards damaging your home. Examples: total heating or hot water failure in the summer and electrical repairs.

7 Days

Routine

Less urgent repairs that can wait a short time. Examples: repairs to kitchen units, and minor electrical repairs.

28 Days