Repairs Responsibilities
If your home needs a repair due to normal wear and tear, we will carry out this work. However, if a repair is required due to neglect or damage by you, your friends, family or visitors we will expect you to carry out the necessary repair. In some cases, we may carry out the repair and then charge you for the cost.
You are responsible for insuring the contents of your home and for keeping it in a reasonable condition, as well as for trying to resolve minor problems/repairs. You are also responsible for keeping the interior of your home in good and clean condition and to decorate all internal parts as often as is necessary to keep them in good order. You are also responsible for keeping external areas, such as yards and gardens, in a good and tidy condition.
We are responsible for keeping the structure and the exterior of your home (the building) in good repair. We also undertake to keep in good repair installations for the use of water gas and electricity and for sanitation and room and water heating.
Details of which repairs are the responsibility of Mosscare and which are the responsibility of the tenant.
| Repair | Responsibiltiy of | |
| Baths | Except unblocking wastes | Mosscare |
| Bathroom fixtures and fittins | Except WC seats, bathroom cabinets, mirrors, towel rails and toilet roll holders | Mosscare |
| Carpentry | Mosscare | |
| Chains and plugs | On basins, baths and sinks | Tenant |
| Chimneys & Flues | Mosscare | |
| Communal areas | Mosscare | |
| Decoration (external) | Mosscare | |
| Decoration (internal) | Except when damage is caused by a structural defect | Tenant |
| *Domestic Appliances | Such a cookers, fridges, washing machines, dishwashers | Tenant |
| Doors | Internal and external including frames, hinges, locks, door jambs and thresholds, letterboxes and handles | Mosscare |
| External timbers elements | Mosscare | |
| Fences and gates | Mosscare | |
| Smoke Alarms | Mosscare | |
| Smoke Alarm Batteries | Tenant | |
| Fixtures and fittings | Such as coat hooks, curtains, curtain rails | Tenant |
| Floor boards | Mosscare | |
| Floor covering | Including adapting doors to accommodate carpets | Tenant |
| Front door lock | Except communal locks | Tenant |
| Garages | Mosscare | |
| Gardening maintenance | Including dustbins and refuse bins | Tenant |
| Gas | Mosscare | |
| Glazing | If broken into you must get a crime number from the police | Tenant |
| Hand basins | Except blockages | Mosscare |
| Heating | Including storage heaters and fitted electric fires. Except bleeding radiators | Mosscare |
| Hot water heaters | Including cylinder jackets | Mosscare |
| Immersion heaters | Mosscare | |
| Infestations | Contact us for Advice | |
| Internal door locks | Tenant | |
| Kitchens | Except domestic appliances | Mosscare |
| Light fittings | Except light bulbs, dimmer switches, fuses, fluorescent tubes and starters | Mosscare |
| Locks of any type | Except communal locks | Tenant |
| Loss of keys | Including repairs to forced entry if you get locked out | Tenant |
| Out buildings | Only if provided by us | Mosscare |
| Paths | Including steps, footpaths and ramps | Mosscare |
| Plastering | Mosscare | |
| Plumbing repairs and leaks | Except for washing machines and dishwashers and bleeding radiators | Mosscare |
| Porches | Except glazing | Mosscare |
| Re-lighting pilot lights | Including the resetting of any heating controls or programmers | Tenant |
| Re-washer taps | Mosscare | |
| Roofs | Mosscare | |
| Sink units | Except blockages | Mosscare |
| Skirting boards | Mosscare | |
| Stairs | Mosscare | |
| Switches and sockets | Except dimmer switches | Mosscare |
| Telephone points | Tenant | |
| TV aerials and sockets | Unless communal | Tenant |
| Washing lines | Tenant | |
| Waste blockages | Including basins, bath, WCs | Tenant |
| WC seats | Tenant | |
| Windows | Including window sills, catches, sash cords and frames | Mosscare |
| Worktops | Mosscare |
* Unless part of a furniture package or service charge
